When you book with Viator, you're booking with the world's largest and most trusted source for tours and ports of call activities.
Viator's Worry-Free Guarantee protects you two ways. First, if your shore excursion is canceled due to weather, or if your ship arrives late or is unable to get into port, you will be issued a full refund.
Second, when you book a qualifying shore excursion, you are guaranteed a timely return to your cruise ship. And in the unlikely event that you are not returned to your ship in time to board, they will arrange transport to the next port-of-call.
So don't be intimidated by cruise line scare tactics! When you book qualifying shore excursions, Viator guarantees you'll make it back to your ship on time. No hassles, no gimmicks. That's their worry-free promise to you!
• Some Details …
- To qualify, the shore excursion must specifically state it is covered by Viator's Worry-Free Guarantee and list the "Worry-Free Guarantee" in the 'Inclusions' section of the relevant tour/activity. Only products that include the Worry-Free Guarantee language are considered qualifying purchases.
- Sightseeing tickets or passes, show tickets, concert tickets and event tickets are not covered by Viator's Worry-Free Guarantee.
- The Worry-Free Guarantee applies only to our contracted local suppliers and only when, through no fault or action of your own, you are not returned to the ship in time to board. The Worry-Free Guarantee is void in instances where delay is caused by your own actions and/or you have deviated from the Viator activity or tour.
- When booking with us, you must supply accurate arrival and departure information for your ship and ensure there is enough time (minimum of 2 hours) between the tour end time and the ship departure time.
- If you are not returned to your ship in time to board, Viator will select and book travel to the next port of call (not to exceed USD$1,000 per person). You must contact Viator directly to request next port-of-call transportation arrangements. You cannot book your own travel without the prior consent of Viator.
- Cancellations due to weather: You will be issued a full refund in the event that one of our contracted local suppliers decides to cancel your tour or activity due to weather.
- Missed port or late ship arrival: You will be issued a full refund in the event that your ship does not make it to port in time for the start of your tour or activity. You will also be issued a full refund for tours and activities cancelled due to a ship's inability to get into port.
- Qualifying refunds will be processed to the credit card used for the original booking.
- Viator reserves the right to verify details of your cancellation or Worry-Free claim. All refund and reimbursement decisions will be made at the sole discretion of Viator. See the Viator Terms & Conditions for complete details.
